Refund policy

Return & Refund Policy

Last Updated:11 AUGUST 2026

At VAYCART, we want you to be happy with your purchase. Because many of our products are made specifically after an order is placed, we have a clear return and refund process designed to handle genuine product issues fairly while keeping the process simple for our customers.

1. Return Eligibility

You may be eligible for a return, replacement, or refund if:

  • You received a damaged product.

  • You received a defective product.

  • You received the wrong product.

  • The product is materially different from what you ordered.

  • The product has a significant quality issue attributable to our production or fulfilment process.

  • Another return circumstance is required to be accepted under applicable law.

To be eligible, the product should generally be unused and in its original condition, except where the issue itself makes this impossible.

We may ask you to provide photographs or videos of the product and packaging so that we can properly assess the issue.

2. Return Timeframe

Please contact us within 7 Day of receiving your order if you believe there is an issue with your product.

To request a return, replacement, or refund, email us at:

paraskaranjkar2@gmail.com

Please include:

  • Order number

  • Customer name

  • Description of the issue

  • Photographs/videos of the product

  • Photographs of the packaging, if applicable

Requests submitted after [X DAYS] may not be eligible unless required by applicable law or otherwise approved by us.

3. Damaged or Defective Products

If your product arrives damaged or has a manufacturing/printing defect, please contact us as soon as possible.

We may ask for clear photographs or videos showing:

  • The entire product

  • The damaged or defective area

  • The packaging

  • The shipping label, where applicable

After reviewing the issue, we may offer an appropriate solution, such as:

  • A replacement product

  • A refund

  • A partial refund where appropriate

  • Another reasonable resolution agreed with you

For confirmed defects or damage attributable to us or our fulfilment partners, we will generally not require you to pay return shipping costs, subject to applicable law and the circumstances of the case.

4. Wrong or Incorrect Product

If you receive a product that is different from the product you ordered, please contact us within [X DAYS] of delivery.

If we confirm that the incorrect product was sent due to an error on our part, we will provide an appropriate resolution, which may include a replacement or refund.

Please do not return the incorrect product until we provide return instructions.

5. Returns for Change of Mind

Because many of our products are made to order, we may not accept returns simply because you changed your mind, selected the wrong size, or no longer want the product.

However, where a return is permitted for these reasons, the product must meet the applicable return conditions and the customer may be responsible for return shipping costs.

Nothing in this section limits any mandatory consumer rights available under applicable law.

6. Personalized and Made-to-Order Products

Personalized, customized, or made-to-order products may have different return or cancellation conditions because they are produced specifically for you.

Such products may generally not be eligible for return due to change of mind, incorrect personalization provided by the customer, or similar reasons, except where required by applicable law or where the product is defective, damaged, incorrect, or materially different from what was ordered.

Please carefully review personalization details before completing your purchase.

7. Non-Returnable Items

Where permitted by applicable law, the following may not be eligible for return due to change of mind:

  • Personalized or customized products

  • Made-to-order products

  • Products that have been used, washed, altered, or damaged after delivery

  • Products missing original packaging where the packaging is reasonably required for return

  • Gift cards or digital products, where applicable

  • Items specifically identified as non-returnable on the product page

This list does not exclude any return, replacement, refund, or other consumer rights that cannot legally be excluded.

8. Exchanges and Replacements

Where eligible, we may offer an exchange or replacement instead of a refund.

For example, a replacement may be offered if:

  • The item arrived damaged.

  • The item has a confirmed manufacturing defect.

  • The wrong product was sent.

  • The product has a significant quality issue.

Replacement availability may depend on product availability and production requirements.

For size-related exchanges, please check the product's size chart before ordering. Size exchanges may not be available for made-to-order or personalized products unless otherwise stated.

9. Return Shipping Costs

If the product is defective, damaged, or incorrect:

Where we determine that the issue was caused by us or our fulfilment/shipping process, [STORE NAME] will generally cover reasonable return shipping costs or provide an appropriate return solution, subject to applicable law.

If the return is due to customer preference:

Where a return is accepted because of a change of mind, incorrect size selection, or another reason attributable to the customer, the customer may be responsible for return shipping costs.

Return shipping charges will be communicated before the return is processed where applicable.

10. Refund Process

Once your return or refund request has been approved, we will initiate the applicable refund through the original payment method where reasonably possible.

Refunds may be issued after:

  • The returned product has been received and inspected, where a return is required; or

  • We have approved the refund without requiring a return.

Once we initiate the refund, please allow [REFUND PROCESSING TIME] for the amount to appear in your account, depending on your bank, card issuer, payment gateway, or other payment provider.

Shipping charges may be refundable or non-refundable depending on the reason for the return, the applicable policy, and applicable law.

11. Partial Refunds

In certain circumstances, we may provide a partial refund instead of a full refund.

This may apply where:

  • The product has a minor issue that does not substantially affect its use.

  • A partial refund has been mutually agreed upon.

  • Another resolution is appropriate based on the circumstances.

We will communicate the proposed resolution before processing the refund.

12. Order Cancellation

If you wish to cancel an order, contact us as soon as possible at paraskaranjkar2@gmail.com.

Because our products may enter production shortly after an order is placed, cancellation may not be possible once production or fulfilment has begun.

If cancellation is accepted, any eligible refund will be processed according to the payment method and applicable law.

13. Refunds for Undelivered or Lost Orders

If your order is lost in transit or cannot be delivered, please contact us at paraskaranjkar2@gmail.com.

We may investigate the shipment with the applicable courier or fulfilment provider before determining the appropriate resolution.

Depending on the circumstances, we may provide a replacement or refund.

If an order cannot be delivered because an incorrect or incomplete address was provided by the customer, the available resolution may differ.

14. Return Approval

Not every return request is automatically approved.

We will review each request based on:

  • The reason for the return

  • Product condition

  • Order information

  • Supporting photographs/videos

  • Applicable return conditions

  • Applicable consumer-protection laws

If your request is approved, we will provide instructions on how to proceed.

Please do not send products back to us without receiving return instructions, as unauthorized returns may be delayed or difficult to process.

15. Contact Us

For return, replacement, or refund requests, please contact:

[STORE NAME]
Email: paraskaranjkar2@gmail.com
Phone/WhatsApp: non
Business Address: non
Website:non

Please include your order number in your message so we can process your request more efficiently.

Our Commitment

We believe customers should receive products that match what they ordered and meet reasonable quality expectations. If something goes wrong with your order, please contact us and give us the opportunity to make it right.

We aim to review genuine issues fairly and provide an appropriate solution as quickly as reasonably possible.

Important Legal Note

This policy is a general template for an Indian e-commerce/POD business and should be customized to your actual products, fulfilment arrangements, payment methods, and applicable consumer-protection requirements. Nothing in this policy is intended to remove or restrict any mandatory rights or remedies available to customers under applicable Indian law.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at paraskaranjkar2@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at paraskaranjkar2@gmail.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at paraskaranjkar2@gmail.com.